Delete your JobRunner account
This page explains how to delete your JobRunner account, what we delete, and what the law requires us to keep. It applies to the JobRunner app on Google Play, on the web at app.jobrunner.co.za, and on any other device.
How to ask
In the app: open Account, then Delete account (on a phone), or tap your initials at the top right, then Delete account (on a computer or tablet). Then tap Email a deletion request.
Or email support@jobrunner.co.za from the email address you sign in with. Use the subject "Delete my JobRunner account" and tell us your company name.
We reply within two working days. We only act on requests that come from the account's own sign-in email address, and we confirm with you at that address before anything is deleted, so nobody else can delete your account.
Who can delete what
If you own the company account, deleting it closes your company's workspace for everyone in it: your admins and technicians lose access too. Your subscription is cancelled and no further payment is taken.
If you are an admin or a technician, deleting removes your own account. The jobs, quotes and invoices you worked on belong to your company and stay with it, with your name removed. Your company's owner can also remove you from the team at any time.
What happens, and when — if you own the company account
- Once you have confirmed your request, we close the account: nothing new can be added and no further payment is taken. Until it is deleted it is read-only, so you can still sign in and download your records.
- Within 30 days of your confirmation we delete your data from our live systems. Copies in our backups are overwritten within 7 days after that.
Download anything you want to keep before you ask. If you need more time to download your records, say so in your email: we can keep the account read-only for up to 90 days first, and then delete it within 30 days.
You can withdraw your request by email until the deletion has run.
What happens, and when — if you are an admin or a technician
- Once you have confirmed your request, we remove your access: your sign-in stops working.
- Within 30 days we remove your name, email address and phone number. Copies in our backups are overwritten within 7 days after that.
What happens, and when — if you signed up but never set up a company
Once you have confirmed your request, we remove your access, and within 30 days we delete the rest.
What we delete
For a company: your sign-in details (name, email address, phone number and password), your company profile, logo and banking details, your clients and their contact details, jobs, work notes, photos, signatures, forms, quotes and invoices, time cards, vehicle logs, expense claims and receipts, and the accounts of your team members.
For an admin or a technician: your sign-in details and your name, email address and phone number. The work you recorded — jobs, quotes, invoices, work notes, photos, signatures, time cards, trips and expense claims — belongs to your company and stays with it, with your name removed. Documents already issued to customers, such as job cards and completed forms, keep the name they were issued with.
What the law makes us keep, and for how long
South African law requires us to keep some of our own records: the invoices and receipts for your JobRunner subscription and the payment records behind them. We keep these for as long as the law requires (5 years under the Tax Administration Act, 7 years under the Companies Act), and we anonymise them: your name, email address and phone number are removed. After that period they are deleted.
While a dispute about the account is still open, we may keep the limited information it needs until it is resolved.
Your own customers' invoices are your business records. Download them before your account is deleted if you need to keep them.
Questions
Email support@jobrunner.co.za. You can also read our Privacy Policy (jobrunner.co.za/privacy) and POPIA Notice (jobrunner.co.za/popia).
JobRunner is a trading name of Fortem Equity Holdings (Pty) Ltd.