Terms of Service

Last updated: 7 October 2026

1. Who we are and acceptance of these terms

JobRunner is a field-service management platform available at jobrunner.co.za and app.jobrunner.co.za, operated by Fortem Equity Holdings (Pty) Ltd (registration number 2016/136337/07), a private company incorporated in South Africa ("JobRunner", "we", "us"). By creating an account or using JobRunner, you agree to these Terms of Service on behalf of yourself and, where applicable, the business you represent. If you do not agree, do not use the service.

2. The service

JobRunner provides software for running a field-service business, including job cards and scheduling, quotes and invoices, a client-facing document zone, expense capture, vehicle logbooks, digital job and inspection forms, and related tools. JobRunner is a business tool: documents and records it produces are based on the information you enter. You remain responsible for the accuracy of your business records and for your own tax, regulatory, and professional compliance. JobRunner does not provide tax, legal, accounting, or certification advice, and a form completed in JobRunner is a working record, not a statutory certificate.

3. Accounts and access

You must be at least 18 years old and use JobRunner for business purposes. You are responsible for keeping your login credentials secure and for all activity under your account. The account owner controls who on their team is invited, each member's role, and what those members can see and do. Notify us promptly at support@jobrunner.co.za if you suspect unauthorised access.

4. Trials, plans, and billing

New accounts receive a free trial period with full access; no payment details are required to start. Paid subscriptions are billed monthly or annually, in advance, in South African Rand according to the plan you select. Plans are limited by the number of technicians; administrative and office staff are not charged. We are not currently registered for VAT, so no VAT is added to our prices; if we become VAT-registered, VAT will be added to prices as required by law. We may change prices with at least 30 days' notice, effective from your next billing cycle.

5. Cancellation and refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then. Fees already paid are not refunded pro rata except where required by law. Our Refund & Cancellation Policy sets out the cases in which we do refund or credit you, and forms part of these terms.

6. Your data and your clients' data

You retain ownership of the business data you and your team enter into JobRunner, including client records, jobs, documents, photos, and signatures. Where you load personal information about your own clients, staff, or other individuals, you are the responsible party for that information under the Protection of Personal Information Act, 2013 (POPIA), and JobRunner processes it as your operator, on your instructions, to provide the service. You warrant that you are entitled to load such information and that you have met your own notice and consent obligations to those individuals.

7. Acceptable use

You may not use JobRunner for unlawful purposes; upload malicious code; attempt to gain unauthorised access to the platform or other tenants' data; reverse engineer, scrape, or copy the platform; resell or sublicense access; or use the service to send spam or unlawful communications. We may suspend or terminate accounts that breach this section.

Content and conduct. You may not upload, send or show content that is unlawful, threatening, abusive, harassing, hateful or discriminatory, sexually explicit or violent, that infringes anyone's rights, or that discloses another person's personal information without a lawful reason. You may not use JobRunner to harass, threaten, intimidate or impersonate anyone. Anyone who uses JobRunner can report content or a person with "Report content or a user" in the app (under Account, or in the menu behind your initials) or by emailing support@jobrunner.co.za. We review every report within two working days. Where a report shows a breach of these terms, we may remove the content, tell the company's owner, ask the owner to remove a person from the team, or suspend or close the account under section 11.

8. Intellectual property

The JobRunner platform, brand, and all related intellectual property belong to Fortem Equity Holdings (Pty) Ltd. You receive a limited, non-exclusive, non-transferable right to use the service for your business while your subscription is active. If you send us feedback or suggestions, we may use them to improve the service without obligation to you.

9. Availability, support, and changes

We work to keep JobRunner available and performant, but the service is provided "as is" and "as available" and we do not guarantee uninterrupted operation. We may perform maintenance, and we may add, change, or remove features as the product evolves. Support is provided by email at support@jobrunner.co.za.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, consequential, or special damages, or for loss of profits, revenue, or data arising from your use of the service. Our total aggregate liability for any claim arising out of or relating to the service is limited to the subscription fees you paid to us in the six months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

11. Suspension, termination, and data export

We may suspend or terminate your access for material breach of these terms. When your account is closed — by you or by us — it is kept intact and read-only for 90 days so you can export your data or reactivate. After 90 days we begin deletion from active systems, completed within a further 30 days, subject to any retention required by law. If you ask us to delete your account (see jobrunner.co.za/delete-account), we instead complete the deletion within 30 days of confirming your request. If you first want time to export your data, tell us: we keep the account read-only for up to 90 days and then complete the deletion within a further 30 days. You may request assistance with export at support@jobrunner.co.za.

12. Privacy

Our handling of personal information is described in our Privacy Policy and POPIA Notice, which form part of these terms.

13. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify account owners by email or in the app before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

14. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them or from your use of the service.

15. Contact

Questions about these terms or billing: accounts@jobrunner.co.za. General support: support@jobrunner.co.za.